Frequently Asked Questions
Where are Tiku's spices sourced from?
We carefully source our spices from trusted suppliers worldwide who share our commitment to sustainable and ethical practices. Our ingredients are then milled locally in Canada to ensure the highest freshness and quality.
How do you ensure the freshness of your spices?
At Tiku, freshness is our priority. We mill our spices in Canada in small batches to maintain peak flavour and aroma. By milling locally, we ensure that the spices go from the farm to your kitchen as quickly as possible.
Are your spice blends gluten-free?
Yes, all of our spice blends are naturally gluten-free.
Do you use any additives or preservatives in your products?
Our spices and blends are free from artificial additives, preservatives, or fillers. We believe in delivering the purest flavours, so you get only the best in every packet.
What kind of packaging do you use?
We use eco-friendly, resealable packaging to keep your spices fresh for longer. Our packaging is designed with sustainability in mind, reducing our environmental impact while maintaining the quality of the products inside.
How should I store Tiku spices to maintain freshness?
To preserve the flavour and aroma of your spices, store them in a cool, dark, and dry place. Avoid exposing them to direct sunlight or humidity; always reseal the packaging tightly.
Can I use Tiku spice blends in dishes beyond South Asian cuisine?
Absolutely! While the rich flavours of South Asia inspire our blends, they are versatile enough to be used in a wide variety of dishes, from traditional curries to fusion creations. Let your culinary creativity run wild.
Are your products available outside of Canada?
Tiku ships our products to Canada and the United States. We can accommodate international inquiries on a case-by-case basis. For further inquiry, please email us at hello@tikuspice.com.
Do you offer bulk or wholesale options?
We offer bulk purchasing and wholesale opportunities for restaurants, caterers, and retailers. Please get in touch with us at hello@tikuspice.com.
Can I track my order?
Once your order is shipped, we will provide you with a tracking number to monitor its delivery status.
What is your return policy?
If you are unsatisfied with your purchase, please contact us at hello@tikuspice.com within 30 days of receiving your order. We will be happy to assist with returns or exchanges.
Why did we choose black packaging with a window on the bottom?
We chose black packaging because it effectively protects the ingredients from light, helping to preserve their freshness and potency. The window at the bottom lets you see the product inside, ensuring transparency and giving you a glimpse of the vibrant spices you're purchasing. This package design ensures that you can enjoy peak freshness longer.
Why do our products have a 3-year shelf life?
We’ve ensured a 3-year shelf life for our products to guarantee you enjoy their full flavour and freshness over time. This extended shelf life is achieved through careful sourcing, Canadian milling, and packaging methods that maintain the quality and potency of our spices. By sealing in the natural oils and aromas, we ensure that each spice blend remains vibrant and flavorful from opening the package until the last sprinkle.
Why should our spice dabba be thoroughly washed before first use?
Our spice dabbas are handcrafted using traditional methods, which can result in minor scuffs and traces of a buffing powder. These are markers of an old-world approach to craftsmanship, where each dabba is individually polished and finished by hand. The buffing powder should be easily wiped away. These characteristics are a testament to the artisanal quality of the product, ensuring you receive a unique, handmade piece that reflects the time-honoured methods of the artisans who created it. If you have any questions about imperfections on your spice dabba, please get in touch with us at hello@tikuspice.com.